Refund Policy

OptimiseMyCV operates on a prepaid credit model. All purchases are processed by Lemon Squeezy, our authorised Merchant of Record. Please read this policy carefully before purchasing.

No monetary refunds

We do not issue monetary refunds under any circumstances, including but not limited to: change of mind, unused credits, dissatisfaction with a result, or accidental purchase. Once a payment is completed, the transaction is final.

This policy exists because each optimisation consumes real computational resources the moment it is run. Consumed credits are non-refundable and carry no cash value.

Credit restoration for technical failures

The only remedy we offer is the restoration of credits to your account (not money), and only in the following situations caused by a technical failure on our side:

• A payment was successfully processed by Lemon Squeezy but the corresponding credits were not added to your account.
• A credit was deducted from your balance but the optimisation did not complete due to an error on our infrastructure (not a network or browser issue on your end).

Credit restoration is issued as credits added back to your account — never as money returned.

How to request a credit restoration

If you believe you are eligible for a credit restoration, contact us within 14 days of the incident at support@optimisemycv.com with:

• Your account email address.
• The Lemon Squeezy order reference number (found in your Lemon Squeezy receipt email).
• A brief description of what went wrong.

We aim to respond within 2 business days. If the issue is confirmed as a technical failure on our side, we will restore the affected credits to your account promptly.

Chargebacks

Because Lemon Squeezy acts as the Merchant of Record, any payment disputes or chargebacks are handled between you and Lemon Squeezy under Lemon Squeezy's Buyer Terms. We encourage you to contact us first — we resolve genuine technical issues quickly and directly.

Editing is always free

Once a CV has been optimised, you can return to edit and re-export it as many times as you like at no additional cost. Only the initial optimisation costs one credit.

Questions

For any questions about this policy, email us at support@optimisemycv.com.